Refund policy
While we are confident you will be satisfied with your Aridito purchase, we accept returns and exchanges within 30 days after delivery for a full refund.
We strive to ensure all items arrive in perfect condition. If you receive damaged, defective, incorrect or missing items, please contact us via email at support@aridito.com, or visit our website and click the Contact Us section at the bottom of the page.
Damages & Order Issues
Please inspect your order immediately upon receipt. If any item is damaged, defective or incorrect, kindly reach out to us promptly so we can assess the problem and provide a proper solution.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Perishable goods such as food, flowers and plants
- Custom or personalized products
- Personal care and beauty items
- Hazardous materials, flammable liquids and gases
- Clearance sale items and gift cards
If you are unsure about the return eligibility of your item, feel free to contact our support team.
Exchanges
For the fastest service, please submit a return for your current item first. Once your return is approved, you can place a new order directly for the replacement product you need.
Refunds
After we receive and inspect your returned item, we will notify you of the refund result. Once approved, the refund will be automatically issued to your original payment method.
Please allow additional processing time for your bank or credit card company to complete and post the refund to your account.